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英语面试常见问题及回答:leadership和customer ser

最近总有好友要我帮忙总结一些英语面试常见问题及回答,因为是求职季,所以英语面试比较多,在上海这种城市如果有面试,提前准备一些英语面试的资料,也好过临场被问倒。今天主要分享的英语面试常见问题及回答是关于领导力和客服的问题。


英语面试常见问题及回答:leadership和customer-service1.jpg

一、What is your leader ship style?

First of all,I'm quite a hands-off manager ,For instance,if one of my team has a proect.I'll keep an eye on things,But I don't need to be involved in every detail . I'm also very approachable.in that I make sure my team know they can come to me with problems or questions at any time .Finally I like to lead from the front .That means that if everyone's working late to meet a deadline,I make sure I'm there with them.

解析:回答这一类问题的时候,我么可以加上一些引导词,例如firstly,secondly,让面试者的回答更加有逻辑,上下文非常连贯,思路比较清晰。

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二、Can you tell me about a time when you demonstrated excellent customer service?

Situation:There was one time when a customer's order hadn't arrived .and we didn't know what had happened to it .

Task: The customer was very unhappy.and I had to try to solve the problem for him .

Action: I arranged for a replacement to be sent,thinking we could find out what happened to the previous order later.

Result: In the end .The customer was happy that I could solve his problem quickly and simply.

S-Situation.事情是在什么情况下发生。

T-Task: 你是如何明确你的任务的。

A-Action: 针对这样的情况分析,你采用了什么行动方式。

R-Result: 结果怎样,在这样的情况下你学习到了什么。

以上这些内容可以看作一个有条理的作文模版,可以轻松应对面试官描述的逻辑方式,表现自己阐述的逻辑性和条理性。

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三、在英语面试中还需要注意哪些问题?

本站一直都在持续更新英语面试常见问题及回答,为的是能与大家一起分享关于英语面试的一些经验。除了准备这些硬性条件之外,大家还应调节自身心理素质。一般想要好好准备英语面试的求职者,求职的公司不是世界500强,也是一些国内的知名企业,所以如果对英语面试没有经验的求职者,不仅要提升自身实力,也要好好调节心理状态。

本文中提到的英语面试常见问题,以及一些回答问题的技巧,大家在实际操作中,可以适当做出相关调整。希望大家能好好提高英语面试能力。

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